做公寓运营的人都知道，外卖配送是个绕不开的麻烦。骑手想快，住户想省事，物业想管好门禁。三个诉求放在一起，很难同时满足。近日，云迹科技与淘宝闪购正式签署战略合作协议，双方将围绕公寓、酒店等封闭式场景推进外卖机器人规模化应用。按照规划，合作以公寓场景为优先方向，聚焦封闭式、高密度、即时零售需求集中的公寓楼宇，打造可复制的服务模型。对于集中式公寓、长租公寓等业态而言，这提供了一种新的楼宇服务思路。
People who run apartment operations know that food delivery is an unavoidable hassle. Riders want speed, residents want convenience, property management wants access control. Three demands together are hard to satisfy simultaneously. Recently, Yunji Technology and Taobao Flash Purchase formally signed a strategic cooperation agreement to advance scaled food delivery robot applications around closed scenarios including apartments and hotels. According to the plan, cooperation prioritizes apartment scenarios, focusing on closed, high-density apartment buildings with concentrated instant retail demand, creating a replicable service model. For centralized apartments, long-term rental apartments, and similar formats, this provides a new building service approach.
封闭式公寓尤其如此。骑手进不了楼，只能在大堂等；住户接到电话下楼取，体验打折；物业一边要维持秩序，一边要应对骑手和住户的催促。高峰期电梯口堆满外卖，大堂变成临时取餐点，管理成本无形中增加。这不是某一家公寓的问题，而是行业普遍面临的日常。这套模式的核心逻辑很简单，把配送拆成骑手到楼和机器人到门两段。骑手把餐品送到公寓大堂的接驳点，剩下的楼内配送交给机器人。机器人自主取货、乘梯、送到住户门口并通知取货。骑手不用进楼层，住户不用下楼，物业也不用在门禁前反复协调。
Closed apartments especially so. Riders cannot enter the building and can only wait in the lobby; residents get a call to come downstairs, degrading the experience; property management must maintain order while handling both riders' and residents' urging. During peak hours, elevator entrances pile up with deliveries, the lobby becomes a temporary pickup point, and management costs invisibly increase. This is not one apartment's problem but an industry-wide daily reality. The core logic of this model is simple—splitting delivery into "rider to building" and "robot to door." Riders deliver food to the relay point in the apartment lobby; the remaining in-building delivery goes to robots. Robots autonomously pick up goods, take elevators, deliver to residents' doors, and notify pickup. Riders do not enter floors, residents do not go downstairs, and property management does not repeatedly coordinate at access control.
对公寓运营方来说，这不是增加一套设备，而是把楼内配送这件事从人管变成系统管。机器人按调度运行，不依赖前台人工协调，也不受人员流动影响。高峰期订单集中时，多机调度能力可以支撑楼内运力稳定输出。云迹科技在酒店场景中积累的电梯协同、门禁交互和多机调度能力，跨场景复用到公寓场景。酒店和公寓虽然业态不同，但底层需求高度相似，封闭楼宇、高频送物、24小时运行、需要和电梯门禁系统打通。这种能力迁移，让公寓场景的落地门槛比想象中低。
For apartment operators, this is not adding a set of equipment but turning in-building delivery from "human-managed" to "system-managed." Robots run on scheduling, not relying on front-desk manual coordination, and unaffected by staff turnover. During peak order concentration, multi-robot scheduling capability supports stable in-building capacity output. Yunji Technology's elevator coordination, access control interaction, and multi-robot scheduling capabilities accumulated in hotel scenarios are transferred across scenarios to apartments. Although hotels and apartments are different formats, underlying needs are highly similar—closed buildings, high-frequency delivery, 24-hour operation, and integration with elevator and access control systems. This capability migration makes apartment scenario deployment thresholds lower than imagined.
公寓运营方最关心的是，这套东西谁来运营，我要投入多少。从合作结构看，淘宝闪购开放场景需求和即时物流能力，云迹科技提供机器人网络、操作系统和楼宇运营经验。公寓方不需要自建一套复杂的配送系统，而是接入已经跑通的运力网络。平台带来订单和即时物流能力，云迹带来楼内运力和运营经验，公寓方提供场景和接驳点。这种分工对公寓运营方来说省心不少。它不需要改变现有的外卖配送流程，只需要在大堂设置接驳点，剩下的交给机器人网络。
What apartment operators care most about is who operates this and how much they need to invest. From the cooperation structure, Taobao Flash Purchase opens scenario demand and instant logistics capability; Yunji Technology provides the robot network, operating system, and building operations experience. Apartment parties do not need to build a complex delivery system themselves but connect to an already-proven capacity network. The platform brings orders and instant logistics capability, Yunji brings in-building capacity and operations experience, and apartment parties provide scenarios and relay points. This division of labor saves apartment operators considerable trouble. They do not need to change existing food delivery processes—just set up a relay point in the lobby and leave the rest to the robot network.
双方合作还明确了公寓先行、酒店盘活、多场景协同的路径。公寓场景优先跑通后，酒店存量资源被盘活，再逐步向封闭大型小区等场景延伸。对公寓运营方而言，这意味着机器人配送不是一次性试点，而是一个正在成型的标准化服务。如果只看外卖配送，这件事的价值容易被低估。对公寓运营方来说，机器人运力带来的还有服务升级的空间。住户体验提升是直接的。外卖送到门口，减少下楼麻烦，对加班晚归、恶劣天气、带娃或行动不便的住户尤其友好。管理效率提升也是直接的。骑手不进楼层，外来人员流动减少，门禁和电梯管理压力下降，大堂不再变成外卖集散地。
The cooperation also clarifies the path of "apartments first, hotels revitalized, multi-scenario collaboration." After apartment scenarios are proven first, hotel stock resources are revitalized, then gradually extended to closed large residential communities and other scenarios. For apartment operators, this means robot delivery is not a one-time pilot but a standardizing service taking shape. If looking only at food delivery, this matter's value is easily underestimated. For apartment operators, robot capacity brings service upgrade space. Resident experience improvement is direct. Delivery to the door reduces the trouble of going downstairs, especially friendly for residents working late, in bad weather, with children, or with limited mobility. Management efficiency improvement is also direct. Riders not entering floors reduces outsider flow, lowers access control and elevator management pressure, and the lobby no longer becomes a delivery distribution point.
更长远看，同一套机器人网络还可以承载更多楼内服务。云迹的UP平台和HDOS系统支持送物、清扫、巡检等多种功能。外卖配送跑通后，公寓可以在此基础上叠加更多服务场景，把机器人运力变成楼宇智能化运营的基础设施。云迹科技CEO李全印表示，此次合作是云迹从酒店、医院等场景向公寓、楼宇拓展的重要一步。对于公寓来说，比起自建一套系统，接入一张已经成型的机器人运力网络可能是更现实的选择。随着即时零售订单持续增长，楼内机器人运力有望从加分项变成标配。而公寓，正是这场楼内运力升级最先落地的场景。
More long-term, the same robot network can carry more in-building services. Yunji's UP platform and HDOS system support multiple functions including delivery, cleaning, and inspection. After food delivery is proven, apartments can layer more service scenarios on this basis, turning robot capacity into infrastructure for intelligent building operations. Yunji Technology CEO Li Quanyin said this cooperation is an important step for Yunji expanding from hotels, hospitals, and other scenarios to apartments and buildings. For apartments, rather than building a system themselves, connecting to an already-formed robot capacity network may be a more realistic choice. As instant retail orders continue growing, in-building robot capacity is expected to move from a bonus to a standard. And apartments are precisely the scenario where this in-building capacity upgrade lands first.
